It is true...you are just a number. I have never once had a customer come back with a complaint, a redo, NEVER because to me...that is my name walking out that door with my customer.
I enjoy what i do and i take my time with my customers, i educate them. I am not "pushy" when it comes to retail. Our names are posted for everyone to see who does what in the back, and there is usually smart comments posted along with it. I do try to sell retail, but im not going to make someone feel uncomfortable in my chair in order to do so.
I am in jeopardy of losing my job because of this. I take pride in where i work and i do clean and greet people. The girls with the "high numbers" do "5 minute haircuts" (i kid you not) they purposely overcharge customers, sign customers in as requests when they are not, get people to purchase retail and then return it, and CONSTANTLY have customers come back with BAD HAIRCUTS.
When I tried to talk to someone MY SCHEDULE WAS CHANGED because there is no confidentiality what so ever. I am now probably going to lose my job