Hair Cuttery Reviews

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Complaint on severely damaged hair

Hair Cuttery - Complaint on severely damaged hair
Hair Cuttery - Complaint on severely damaged hair
Hair Cuttery - Complaint on severely damaged hair
Hair Cuttery - Complaint on severely damaged hair
Hair Cuttery - Complaint on severely damaged hair
Hair Cuttery - Complaint on severely damaged hair
I had a relazer done but the stylist forgot to put a base on my hair before the relaxer. After she put the relaxer on while waiting my hair my scalp was burning. While washing my hair it was burning. When I went home and put a scarf on. The next morning my scalp had scabs in it, around my edges and back of my hair had scabs and was red. I went to hair Cuttery at little creek and showed the head stylist my hair. She said somebody from corporate office would call it has been a week.
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ID
#2353965 Review #2353965 is a subjective opinion of poster.
Service
Hair Cuttery Hair Perm
Pros
  • Location
  • Look of the place
New Reviewer

Pricing

I used to be able to walk in and get fair price for foils. They used to have a package. Since the pandemic, they were sold and changed owner. Last time I went my service was upgraded to a higher price. I walked in, did not request a specific stylist. But was charged as if I had. I have been going to Hair cuttery since 1999. I've seen it change over time. I'm not saying I will never use them again. I will make sure I confirm my price before I sit in a chair.
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1 comment
#2038749

Things change.. Move on

ID
#2710385 Review #2710385 is a subjective opinion of poster.
Location
Kissimmee, Florida
Preferred solution
Just make the consumer wise. Let them know the service offered includes Increase in price

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Verified Reviewer
New Reviewer

Bad cut

HC stylist only relied on the razor vice trimming with scissors. None of my layers are even. The razor used on my neck left stubbles and now I'm concerned that it will get irritated which is a safey concern. So no - not happy.

User's recommendation: Do not go.

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ID
#2699373 Review #2699373 is a subjective opinion of poster.
Location
Norfolk, Virginia
Pros
  • Location
Cons
  • Dull razor and scissors
Loss
$25
Preferred solution
Let the company propose a solution
New Reviewer

Price

Last hair cut was about 6 months price was 18.00 after tip 20.00 .went in today 7/13/21 for hair cut didn't need a wash just cut no blow dryer other then getting hair off face went to pay she said 30.00 what then ***

User's recommendation: ask for any price changes if you don't see pricing.

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ID
#2681155 Review #2681155 is a subjective opinion of poster.
Location
Sycamore, Illinois
Service
Hair Cuttery Haircut
Pros
  • Good location cons price
Cons
  • Price high
Loss
$10
Preferred solution
A explanation of price change other then I am a specialist
New Reviewer

Overcharged on tip bc they do tip percentage on products as well as services!

When paying for my hair cut ($28) and Root Touch Up product (23.99), the tip part comes up, I push 20% which naturally one assumes will be on the SERVICES part. After I get home, I see my tip was $10.71 instead of $5.60! I called this morning to see

User's recommendation: Either don’t purchase products or be aware you will be charged a tip on them as well if you use the % method during check out!

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ID
#2676500 Review #2676500 is a subjective opinion of poster.
Loss
$5
Preferred solution
Refund for 20% charged as a tip on the product purchase portion of my bill. Also they should change this asinine way of doing their check out.

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Verified Reviewer
New Reviewer

Bad haircut twice! Two different dates, two different stylists!

Hair Cuttery - Bad haircut twice! Two different dates, two different stylists!
Hair Cuttery - Bad haircut twice! Two different dates, two different stylists!
Hair Cuttery - Bad haircut twice! Two different dates, two different stylists!
Hair Cuttery - Bad haircut twice! Two different dates, two different stylists!
Hair Cuttery - Bad haircut twice! Two different dates, two different stylists!
Hair Cuttery - Bad haircut twice! Two different dates, two different stylists!
Original review updated by user Jul 06, 2021
WtfI asked the stylist for a graduated bob. I showed her several pics of the style I wanted. SHE STYLED MY HAIR LIKE I WAS AN 80 YEAR OLD! She cut portions of my LONG hair that were not supposed to be cut for a graduated bob!!! Very dissatisfied so much so that I had to get a shorter cut ! Went back again for the shorter cut &; I SHOWED AMY PICS too! Now I have no hair, I look like a dude! These were not the styles I paid for! My sister asked if I cut my own hair the first cut, the second cut, well Amy did not even show me how the back of my hair looked. I realized I had a *** job after I got home.

User's recommendation: NOT NOT NOT RECOMMENDED!

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ID
#2659705 Review #2659705 is a subjective opinion of poster.
Location
Burlington, New Jersey
Pros
  • Friendly staff
  • Clean
  • Professionalism
Cons
  • Bad hair cuts
Loss
$72
Preferred solution
Full refund
New Reviewer
Hello We have just faced a devastating virus and still fighting the second around of it and still unsure of certainty of it all, to have someone to sit for an appointment for 2 1/2 hours plus is not safe and people not wearing their masks. I thought haircuttery had...
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ID
#2653525 Review #2653525 is a subjective opinion of poster.
Preferred solution
Apology

Raicism

Because of color of my skin, the lady take care another customer before me but I was first in the line.it's a racism. Hair cuttery at 2866 ne 8 st. Homestead,fl 33033

User's recommendation: Not at all.

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ID
#2651360 Review #2651360 is a subjective opinion of poster.

Contacting Customer Service!

Is it not strange that three numbers are listed for Hair Cuttery's Customer Service, and NONE OF THEM ARE IN SERVICE!! What does that tell about the company?!
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ID
#2645983 Review #2645983 is a subjective opinion of poster.
Location
Narberth, Pennsylvania
New Reviewer

Customer Service call

The call never went through. My concern is that you have promos on your website that are not available at the Burke Commons Haircuttery. I would like an explanation. I spend a good amount of money at Haircuttery and the least you can do is honor your promos. My stylist does a great job.
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ID
#2603551 Review #2603551 is a subjective opinion of poster.
Location
Springfield, Virginia
Pros
  • I have a very good stylist
Cons
  • Promos are never listed in their computer system
Loss
$10
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
Original review updated by user May 31, 2021
After leaving my review for their location, the manager contacted me stating that she personally would fix the cut to the best of her ability, the color(the highlights look as though I haven't had my hair done in two months. She didnt do anything to cover my roots),...
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ID
#2580046 Review #2580046 is a subjective opinion of poster.
Location
Palm Bay, Florida
Cons
  • End result of my hair cut
  • Poor customer service
  • Not having the results that was promised
Loss
$349
Preferred solution
I'd like an apology for not fixing my color as promised because now I have to pay to have it colored again. I'd also appreciate if the company made sure I actually get my refund. I'm not confident that the DM will follow through.
New Reviewer

First encounter

No greeting. Other than do u have an appointment. Whole encounter with her was rude. I started.to tell story in detail but it cut me off with 100 minimum
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ID
#2578883 Review #2578883 is a subjective opinion of poster.
Location
Warminster, Pennsylvania
Cons
  • Horrible customer service
New Reviewer

Botched hair coloring

I got my hair colored and the sides of head the grey is still showing I called the salon I went I'm waiting almost four days for answer I was very nice in telling my situation I paid over a hundred dollars to have roots done this was done at the runnemede salon I have going there for years I never had a bad thing like this happen to me I would like to have it fixed. But I'm not paying again for a botched job it's only been a week since I had it done thank you very much phyllis konesky 59 @***.com or 609 384 ****
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ID
#2568325 Review #2568325 is a subjective opinion of poster.
Location
Runnemede, New Jersey
Cons
  • Not having the results that was promised
Loss
$100
Preferred solution
Let the company propose a solution

Operators / phone

I walked out of a salon because they insisted on having my phone number and I don't like to give it out. They would not serve me. I went the last time and wanted a razor cut and the operator said she didn't know how to use the razor. So they have lost a long time customer of 15 yrs.

User's recommendation: go elsewhere for a cut.

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ID
#2542546 Review #2542546 is a subjective opinion of poster.
Location
Ruckersville, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never have perm solution in

I have been told three separate times within a month that they have no perm. every time I call. they tell me they have not received an order for their perm solution.
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ID
#2532891 Review #2532891 is a subjective opinion of poster.
Location
Easton, Maryland
Preferred solution
Let the company propose a solution

Ice cold water at the HC in Gainesville va for the last 4 days

The phone number you are providing does not work. What good does a complaint do if you dont answer the call. This makes no sense

User's recommendation: Go some place else.

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ID
#2530274 Review #2530274 is a subjective opinion of poster.
Location
Gainesville, Virginia

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