Anonymous
map-marker Baltimore, Maryland

Dissatisfied with my hair

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I went in to simply have my hair cut for a job interview and she destroyed it. I have always had problems with the black staff and today the lady just destroyed my hair.
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Journii Pnl
map-marker Chase City, Virginia

Very bad haircut and customer service

Hair Cuttery - Very bad haircut and customer service
Hair Cuttery - Very bad haircut and customer service - Image 2
Hair Cuttery - Very bad haircut and customer service - Image 3

This is are a difficult haircut for me. I was about to leave it to cancel treatments anyway so I decided to go back and go home and well.

Needless to say, the stylist kept stopping and asking if it was short enough, it was so uneven that I had to go to Walmart to fix it. And all your stylist and that's salon. Tell me I look good but yet I looked jacked up from *** I don't even believe in going to Walmart, but they were the only people available to fix my hair. Because your style is suck and they're not honest.

And I paid for something that wasn't even done the way I want it hair color and short. She trims it off my hair and basically goes look good. Didn't offer me a mirror to see the back of my head or nothing. Now I have absolutely almost no hair because yours people suck.

At listening to a customer, there were 3 other people in there that understood what I wanted and instead of doing it that gave me to the *** person. And I'm not gonna be nice about it. Because they cut off over 15 inches of hair, they had plenty of hair to work with. Don't take your gorgeous hair to that place.

You can see it in the photos I provided. The last one is what Walmart had to fix.

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User's recommendation: I would never recommend anybody to come here. Run, keep your hair.

Brenda J Heh

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Verified Reviewer
| map-marker Bradley, Illinois

Complaint!!

Hair Cuttery - Complaint!!
Went to get my hair done at 1:15 for my appointment and was told that the girl called off sick. They didn't have anyone to do my hair that they would reschedule for me. The party was the day I was getting up to how do they think I was going to get my hair done another day? Very unprofessional will never ever go to your shops again.
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Pros:
  • That courteous enough to tell someone that i am able to do your hair

User's recommendation: Never

Masoud F

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Verified Reviewer

I was freezing at your location

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I went to your shop in Virginia Ashburn I was waiting for service. It was so cold that I had to leave. This is the second time that I went to the same location and the heat was not working and I asked your staff why is that they said its been like this for several weeks and last year was the same issues I never got fixed
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Jana L Pea

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Verified Reviewer
| map-marker Darien, Illinois

Overcharged

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Still waiting to reach a manager after being overcharged $70. They really get resentful if you change hairdressers. Oh geez.
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Judge B Vec

Hostile attitudes of professional

A stylist named Elaine holt screamed obscenities and racial slurs at me from the parking lot of the salon
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Preferred solution: Elaine holt needs to be fired

User's recommendation: Don't come her, they are protecting an outright bigot

1 comment
Guest

They are all over. Sadly even Doylestown, PA

Jahmari Kor
map-marker Miami, Florida

Login adp account

About my ADP ...my payments has been deposited in an no existing account..and i need change my account
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User's recommendation: Be sure about adp payments..in the correct bank account

Anonymous
map-marker Gaithersburg, Maryland

Bad hair cut and style

The senior stylist sherry in Ketland Location did a horrible haircut and style for me. The hair cut did not look anything like the picture I showed her.
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User's recommendation: I don’t recommend her at all

Linda G Ykn
map-marker Evesham, New Jersey

Open ticket

The absolute worse haircut of my life! I asked for layers and Sherry chopped it to the point of no fixing.

The DM thinks refunding for the hair cut and adding color resolved the problem. Well, it doesnt. My hair is still chopped, no layers! The color makes it less noticeable but I have to do it everyday and the amount of hairspray I must use is beyond ridiculous, let alone the stress level while trying to make it look decent to get through the day.

Ive left messages for the regional manager and as of today havent received a call back.

I called the corporate number but seems like they disconnected it. I will not stop here!

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Loss:
$100
Cons:
  • Customer service is absolutely horrendous

Preferred solution: I would like some compensation other than the $37 for the cut that was refunded. What about the tips for Sherry, the two that tried to fix it and the 3rd person that added color….and the cans and cans of hairspray!

User's recommendation: Customer service is horrible!

Anonymous
map-marker Washington, District Of Columbia

Bad customer service

The lady did not know how to cut my granddaughter's hair she showed her a picture how she wanted it on her phone that the other hair Cuttery did last year the lady was rude complained about my granddaughter's hair being too thick and she should charge her 40 shampoo it blow dry it just wet it and cut two strips my granddaughter says that's okay and we left after she paid her $26 for nothing cut my hair too and I'm a senior and my hair was even below my earlobe told her to cut it at the earlobe she did but $26 is ridiculous for not even having a shampoo or blow dry she said that would be $40
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User's recommendation: Never will igo back to a hair Cuttery

Rachel R Hew

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Verified Reviewer

Dissatisfied customer

My mother Pat Padgett paid $170 for her hair to be done I. Highlights and lowlights. Her hair looked exactly the way it did before. I spoke to the manager and she told me we could NOT get out money back. Im very disappointed in the lack of professionalism with empathy. This just doesnt seem right! Iv already contacted the BBB.
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Loss:
$170

Preferred solution: Full refund

Terri W Zrc

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Verified Reviewer
| map-marker Amelia Court House, Virginia

COMPLETELY chemically burned my hair from roots to end. Hahn at Harbour Point in Midlothian VA needs to have her license suspended!!!

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Hair Cuttery - COMPLETELY chemically burned my hair from roots to end. Hahn at Harbour Point in...
Hair Cuttery - COMPLETELY chemically burned my hair from roots to end. Hahn at Harbour... - Image 2
Hair Cuttery - COMPLETELY chemically burned my hair from roots to end. Hahn at Harbour... - Image 3
Hair Cuttery - COMPLETELY chemically burned my hair from roots to end. Hahn at Harbour... - Image 4
Original review Jul 06, 2022

Went in to have a basic root perm. The stylist I had an appointment with advised she didnt feel comfortable because I have highlights.

I respected her decision since its her profession. As I was leaving a different stylist asked me to come back, that she wanted to discuss the service. I simply wanted a root perm that only wraps your hair 2-3 times around a perm rod and leaves the majority of your hair out. She said she knew exactly what I wanted.

Went on to tell me the only reason the other stylist didnt want to do it was because it was too much trouble rolling hair and they were lazy. She proceeded to wrap my hair and instead of leaving the remaining hair out she rolled that in a different rod. I asked her why and she said because that way she could keep it uniform. I said but youre not putting solution on that part right?

She told me she had been doing hair for 20 years and knew exactly what I wanted and not to worry - that I would love it. Long story short she saturated my hair, went on to cut another clients hair and after a while asked a girl that was helping assist the salon to rinse my hair. After that Hahn stuck me under a dryer. It was just complete chaos.

After she was done my hair was literally coming out in my hands. She DESTROYED my hair. I have spoken to the salon leader, Elineese, manager, Rebeka and district manager, Mimi. While they all admit the stylist ruined my hair the only solution they will offer is to go back to their salon for treatments.

My hair is mush and even the salon leader admitted she didnt feel comfortable combing treatment through my hair when I did go back at their request. Not to mention, I almost feel like I have PTSD when it comes to being back in that salon. Very uncomfortable and I dont trust them! It will take a minimum of 5 years to have normal hair again.

I strongly advise to stay a way from Hair Cuttery. I recently found out they hire people straight out of high school and let them work under the license of other stylist.

STAY AWAY FROM THIS PLACE!!! There hasnt been a day since she did this to my hair I haven't been terribly sad, angry and disgusted with the way this situation has been handled by this company.

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Loss:
$400
Cons:
  • Unprofessional

Preferred solution: Treatments once a month for 1 year. They cost $31.80 and it’s sprayed on vs combed through.

User's recommendation: Stay the *** away from Hair Cuttery!

Anonymous
map-marker Orlando, Florida

Complaint on severely damaged hair

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Ripped my hair out at the scalp by scrubbing my scalp and shampooing 3x to get an overload of dye out. I told her numerous times she was scraping my scalp she said she had to get the dye out. My hair is bald spot in front and thin at scalp and gray at roots after 12 days and she unevenly cut my hair and didn't do what I asked. Shameful. District mngr Karen promised my money back and she still hasn't refunded and won't return my calls I am going to the police station to find out the law regarding standing in the parking lot to let all customers know to be careful of Lisa. She's terrible
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User's recommendation: Don't trust them

Anonymous
map-marker Orlando, Florida

Complaint on severely damaged hair

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Lisa ripped my hair out w a dye and scrubbing my scalp to get the overloaded crap out of my hair 3x. I have hair ripped out and scabs on my scalp from her digging her fingers into my head even when I told her how much she was hurting me she said oh sorry I have to wash 3x. D.M. Karen still hasn't refunded. They talk about very personal stuff while working. I'm going to the store every day after I find out from police if it's legal to stand on public property and tell every customer BUYER BEWARE. REFUND MY MONEY FIR DESTROYING MY THICK HEALTHY HAIR
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User's recommendation: Stay away. Not your normal hair salon

1 comment
Guest

Ridiculous

Anonymous
map-marker Baltimore, Maryland

Dissatisfied customer

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Awful dye job and manager was rude and disrespectful was quote 4 different prices. I looked awful when I left the shop this was beltway plaza. I don't recommend.
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User's recommendation: Absolutely not

Michelle C Fzl

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Verified Buyer
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Verified Reviewer
| map-marker Berlin, Maryland

I’m Traumatized from this milleville de hair cuttery -

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I’m Traumatized from this milleville de hair cuttery -
I’m Traumatized from this milleville de hair cuttery - - Image 2
I’m Traumatized from this milleville de hair cuttery - - Image 3
I’m Traumatized from this milleville de hair cuttery - - Image 4

Im a kind and very good tipper went in for color service come home waited a day or two to only have orange hair - I go back just to have manager put toner on that only washed out in three days - So I go back another visit ask for facial highlights only to turn out chunky bleach - And a very bad cut spent 152 dollars - wrote to guest services no response - no call from manager to whom I dont even want to talk to because she is mean - I since had to fix the chunky bleach in my hair with dye my hair gone cant fix that :( - Out of fairness I should be refunded - I will never be going back - I broke my arm was in a cast so I had to wait to get my smile back and a different salon hair cuttery in Rehobeth helped me get my smile back than again after spending another 125 dollars my advice stay away from milleville salon TY kindly Michelle

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Loss:
$300

Preferred solution: Full refund

User's recommendation: Make sure you get a stylist that knows how to do highlights or your gonna regret it

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