Anonymous
map-marker Gaithersburg, Maryland
#4780877 
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Bad hair cut and style

The senior stylist sherry in Ketland Location did a horrible haircut and style for me. The hair cut did not look anything like the picture I showed her.
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User's recommendation: I don’t recommend her at all

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Linda G Ykn
map-marker Evesham, New Jersey
#4586303 
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Open ticket

The absolute worse haircut of my life! I asked for layers and Sherry chopped it to the point of no fixing. The DM thinks refunding for the hair cut and adding color resolved the problem. Well, it doesnt. My hair is still chopped, no layers! The color makes it less noticeable but I have to do it everyday and the amount of hairspray I must use is beyond ridiculous, let alone the stress level while trying to make it look decent to get through the day. Ive left messages for the regional manager and as of today havent received a call back. I called the corporate number but seems like they disconnected it. I will not stop here!
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Loss:
$100
Cons:
  • Customer service is absolutely horrendous

Preferred solution: I would like some compensation other than the $37 for the cut that was refunded. What about the tips for Sherry, the two that tried to fix it and the 3rd person that added color….and the cans and cans of hairspray!

User's recommendation: Customer service is horrible!

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Anonymous
map-marker Washington, District Of Columbia
#4577581 
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Bad customer service

The lady did not know how to cut my granddaughter's hair she showed her a picture how she wanted it on her phone that the other hair Cuttery did last year the lady was rude complained about my granddaughter's hair being too thick and she should charge her 40 shampoo it blow dry it just wet it and cut two strips my granddaughter says that's okay and we left after she paid her $26 for nothing cut my hair too and I'm a senior and my hair was even below my earlobe told her to cut it at the earlobe she did but $26 is ridiculous for not even having a shampoo or blow dry she said that would be $40
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User's recommendation: Never will igo back to a hair Cuttery

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Rachel R Hew

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#4497968 
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Dissatisfied customer

My mother Pat Padgett paid $170 for her hair to be done I. Highlights and lowlights. Her hair looked exactly the way it did before. I spoke to the manager and she told me we could NOT get out money back. Im very disappointed in the lack of professionalism with empathy. This just doesnt seem right! Iv already contacted the BBB.
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Loss:
$170

Preferred solution: Full refund

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Terri W Zrc

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 Verified Reviewer | map-marker Amelia Court House, Virginia
#3737773 
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COMPLETELY chemically burned my hair from roots to end. Hahn at Harbour Point in Midlothian VA needs to have her license suspended!!!

1.0
Hair Cuttery - COMPLETELY chemically burned my hair from roots to end. Hahn at Harbour Point in Midlothian VA needs to have her license suspended!!!
Hair Cuttery - COMPLETELY chemically burned my hair from roots to end. Hahn at Harbour Point in Midlothian VA needs to have her license suspended!!!
Hair Cuttery - COMPLETELY chemically burned my hair from roots to end. Hahn at Harbour Point in Midlothian VA needs to have her license suspended!!!
Hair Cuttery - COMPLETELY chemically burned my hair from roots to end. Hahn at Harbour Point in Midlothian VA needs to have her license suspended!!!
Original review Jul 06, 2022
Went in to have a basic root perm. The stylist I had an appointment with advised she didnt feel comfortable because I have highlights. I respected her decision since its her profession. As I was leaving a different stylist asked me to come back, that she wanted to discuss the service. I simply wanted a root perm that only wraps your hair 2-3 times around a perm rod and leaves the majority of your hair out. She said she knew exactly what I wanted. Went on to tell me the only reason the other stylist didnt want to do it was because it was too much trouble rolling hair and they were lazy. She proceeded to wrap my hair and instead of leaving the remaining hair out she rolled that in a different rod. I asked her why and she said because that way she could keep it uniform. I said but youre not putting solution on that part right? She told me she had been doing hair for 20 years and knew exactly what I wanted and not to worry - that I would love it. Long story short she saturated my hair, went on to cut another clients hair and after a while asked a girl that was helping assist the salon to rinse my hair. After that Hahn stuck me under a dryer. It was just complete chaos. After she was done my hair was literally coming out in my hands. She DESTROYED my hair. I have spoken to the salon leader, Elineese, manager, Rebeka and district manager, Mimi. While they all admit the stylist ruined my hair the only solution they will offer is to go back to their salon for treatments. My hair is mush and even the salon leader admitted she didnt feel comfortable combing treatment through my hair when I did go back at their request. Not to mention, I almost feel like I have PTSD when it comes to being back in that salon. Very uncomfortable and I dont trust them! It will take a minimum of 5 years to have normal hair again. I strongly advise to stay a way from Hair Cuttery. I recently found out they hire people straight out of high school and let them work under the license of other stylist. STAY AWAY FROM THIS PLACE!!! There hasnt been a day since she did this to my hair I haven't been terribly sad, angry and disgusted with the way this situation has been handled by this company.
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Loss:
$400
Cons:
  • Unprofessional

Preferred solution: Treatments once a month for 1 year. They cost $31.80 and it’s sprayed on vs combed through.

User's recommendation: Stay the *** away from Hair Cuttery!

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Anonymous
map-marker Orlando, Florida
#4207167 
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Complaint on severely damaged hair

2.0
Ripped my hair out at the scalp by scrubbing my scalp and shampooing 3x to get an overload of dye out. I told her numerous times she was scraping my scalp she said she had to get the dye out. My hair is bald spot in front and thin at scalp and gray at roots after 12 days and she unevenly cut my hair and didn't do what I asked. Shameful. District mngr Karen promised my money back and she still hasn't refunded and won't return my calls I am going to the police station to find out the law regarding standing in the parking lot to let all customers know to be careful of Lisa. She's terrible
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User's recommendation: Don't trust them

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Anonymous
map-marker Orlando, Florida
#4206802 
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Complaint on severely damaged hair

1.4
Lisa ripped my hair out w a dye and scrubbing my scalp to get the overloaded crap out of my hair 3x. I have hair ripped out and scabs on my scalp from her digging her fingers into my head even when I told her how much she was hurting me she said oh sorry I have to wash 3x. D.M. Karen still hasn't refunded. They talk about very personal stuff while working. I'm going to the store every day after I find out from police if it's legal to stand on public property and tell every customer BUYER BEWARE. REFUND MY MONEY FIR DESTROYING MY THICK HEALTHY HAIR
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User's recommendation: Stay away. Not your normal hair salon

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1 comment
#2312295

Ridiculous

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Anonymous
map-marker Baltimore, Maryland
#4160867 
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Dissatisfied customer

1.0
Awful dye job and manager was rude and disrespectful was quote 4 different prices. I looked awful when I left the shop this was beltway plaza. I don't recommend.
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User's recommendation: Absolutely not

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Michelle C Fzl

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 Verified Reviewer | map-marker Berlin, Maryland
#3475802 
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I’m Traumatized from this milleville de hair cuttery -