Mark W Bhg

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Verified Reviewer
| map-marker Mchenry, Illinois

Butchered my hair

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Savanna butchered my hair at the shop in Mchenry Illinois. Told by manager I would get a refund. It never showed up. Bad hair cut and lied to at the same time. Real nice!
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Loss:
$27
Pros:
  • Close to home
  • Haircuttery was close to my house convenient
Cons:
  • Never knowing how your hair will come out

Preferred solution: Full refund

User's recommendation: Watch who cuts your hair!

Babette L Ljr

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Verified Reviewer
| map-marker Severna Park, Maryland

Just had a terrible experience

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At the Hair Cuttery at 147 Ritchie Highway in Severna Park, the hair stylist wanted to charge me $46 for my wash/blow dry straight. I never paid more than $34 at other Hair Cuttery salons, and my last visit at another HC salon was 3 weeks ago. I went to another salon down the road which is much more attractive. They charged me $33 for the same service at Tough Love. From now on, I will avoid going to HC. What happened is UNACCEPTABLE.
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Preferred solution: Price reduction

User's recommendation: Avoid this location

Anonymous
map-marker Fort Lauderdale, Florida

Destroyed 5 yr old beard.

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So Hair Cuttery, at Planation Towne Mall in Plantation Fla, destroyed my longish white beard, ignoring all my instructions: do not shape, just clean up the edges. Took advantage that I could not see what she was doing. Filed a formal compliant with Hair Cuttery; requested a refund. The hair stylist liked it, but she does not live with the near naked face I have now. So upset; now have to regrow the beard. Sad I can't go elsewhere not able to drive; this place is walking distance from me. Hate how I look in the mirror.
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User's recommendation: advoid

Jamie H Rmo
map-marker Waldorf, Maryland

Bad appointment experience

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I went online to make an appointment. there were spots open for today. I clicked on the time and it said thank you someone will be contacting you shortly. Then I received an email saying to call them. I tried calling for about 15 mins just to get a busy signal. When I finally got someone to answer. She asked me how she could help me. I told her I went online to make an appointment. She said when you wanna come in. I said Today. then said. Who are you. no today Appointments apprecyou what need.
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Pros:
  • Haircut
  • Get an appointment
Cons:
  • Way i treated
  • Horrible customer service

Preferred solution: Let the company propose a solution

User's recommendation: Skip the hair cuttery in Waldorf

Ashley W Ubz

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Verified Reviewer
| map-marker Palm Bay, Florida

Bad cut, color, and horrible service

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Original review May 31, 2021

After leaving my review for their location, the manager contacted me stating that she personally would fix the cut to the best of her ability, the color(the highlights look as though I haven't had my hair done in two months. She didnt do anything to cover my roots), and that my next visit following would be free.

I explained that I do not live in the area and asked if instead of getting my next service free, if I could just get a refund. She said absolutely! So I go in that day to have my hair fixed. The manager had her assistant manager fix the cut.

She was really nice and did what she could to blend in some of the choppiness without cutting my hair super short Mind you my hair was at least 5 inches past my shoulders and all I asked for was a trim! I did not ask for layers! She stated how sorry she was and how she can't believe the previous stylist messed up my cut and color that bad. She was in shock!

I was surprised she'd say that but it made me feel better about making a big deal of it. When I asked about the color, she stated I'd need to come in on a different day. That's when the manager walked up and stated that she also wouldn't be issuing a refund. Instead of making a scene, I contacted corporate to fix the problem.

Shortly after I was contacted by the district manager and was told that since they are issuing me a refund, they will not be fixing the color because it is not fair to the stylist to fix a mistake she didn't make. I explained that the MANAGER said she personally was going to fix my cut and color, and issue me a refund. Why did she stick it on someone else? The district manager responded that it's just the way things work and that my experience will be a great learning opportunity.

She then proceeded to say that my check will be sent in 4 weeks as it has to go through corporate. We will see if I even get that. Do not promise a customer that you will fix her hair personally and then issue them a refund, but then not. And argue with her when she comes to the salon to have it fixed!!

I work in customer service, I know, especially as a Manger, you do not make a promise you can't keep!! I am so embarrassed of my hair and I have never had an experience like this!

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Loss:
$349
Cons:
  • End result of my hair cut
  • Poor quality hair service
  • Poor customer service

Preferred solution: I'd like an apology for not fixing my color as promised because now I have to pay to have it colored again. I'd also appreciate if the company made sure I actually get my refund. I'm not confident that the DM will follow through.

Nancy A Dag
map-marker Washington, District Of Columbia

Professionalism is everything to a paying customer

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Hello

We have just faced a devastating virus and still fighting the second around of it and still unsure of certainty of it all, to have someone to sit for an appointment

for 2 1/2 hours plus is not safe and people not wearing their masks. I thought

haircuttery had better guidelines and policies for the public.

What is the purpose of making an appointment in advance and the employees don't honor or respect the guidelines. Customers you pay good money for the services however you not getting the professional care and services they should be providing to each customer

Yes, I want the corporate office to hear me and understanding what is happening in the field. There should be a feedback on each hairstyle so the company can be aware of the services.

This is not to cause problems for the employees but it doesn't make them aware of the negative, nonchalant attitude they present when providing services. No it is not all of them but it only takes one to set the atmosphere with a unhealthy work environment.i

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Preferred solution: Apology

Barbara D Odq

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Verified Reviewer
| map-marker Norfolk, Virginia

Bad cut

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HC stylist only relied on the razor vice trimming with scissors. None of my layers are even. The razor used on my neck left stubbles and now I'm concerned that it will get irritated which is a safey concern. So no - not happy.
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Loss:
$25
Pros:
  • Location
Cons:
  • Dull razor and scissors

Preferred solution: Let the company propose a solution

User's recommendation: Do not go

Sandra D Zil
map-marker Kissimmee, Florida

Pricing

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I used to be able to walk in and get fair price for foils. They used to have a package. Since the pandemic, they were sold and changed owner. Last time I went my service was upgraded to a higher price. I walked in, did not request a specific stylist. But was charged as if I had. I have been going to Hair cuttery since 1999. I've seen it change over time. I'm not saying I will never use them again. I will make sure I confirm my price before I sit in a chair.
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Preferred solution: Just make the consumer wise. Let them know the service offered includes Increase in price

1 comment
Guest

Things change.. Move on

Ann Marie M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Hamilton Township, New Jersey

Incorrect coloring of my hair

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Hair Cuttery - Incorrect coloring of my hair
Hair Cuttery - Incorrect coloring of my hair - Image 2
I wanted full hilights with no toner she still put toner in it and my hair is grey n silver! They wont rehilight it without charging me n offered clarifier but clarifier wont make grey n silver go away!!!! So that is useless n refuse to give me a refund or new hilight
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Loss:
$140

Preferred solution: Full refund

Danielle T Dui
map-marker Easton, Maryland

Talk to someone

I went into The Hair Cuttery in Easton, MD. on Saturday for a simple root touch up. Ended up with gold, yellow steaks in my whole head. I was still asked to Pay $121.00 and I'm embarrassed. I shouldn't of had to pay anything the way my hair looks. I'm here today. They are supposedly fixing it. We shall see. I'm very disappointed and will NEVER come back and will let everyone I know my experience. Danielle
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Loss:
$121
Pros:
  • No pros
Cons:
  • Messed up hair coloring

Preferred solution: Price reduction

User's recommendation: Don't ever go

joy b Iiv
map-marker Sycamore, Illinois

Price

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Last hair cut was about 6 months price was 18.00 after tip 20.00 .went in today 7/13/21 for hair cut didn't need a wash just cut no blow dryer other then getting hair off face went to pay she said 30.00 what then ***
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Loss:
$10
Pros:
  • Good location cons price
Cons:
  • Price high

Preferred solution: A explanation of price change other then I am a specialist

User's recommendation: ask for any price changes if you don't see pricing

Susan H Yrt
map-marker Springfield, Virginia

Customer Service call

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The call never went through. My concern is that you have promos on your website that are not available at the Burke Commons Haircuttery. I would like an explanation. I spend a good amount of money at Haircuttery and the least you can do is honor your promos. My stylist does a great job.
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Loss:
$10
Pros:
  • I have a very good stylist
Cons:
  • Promos are never listed in their computer system

Preferred solution: Let the company propose a solution

Claire D Yke

Overcharged on tip bc they do tip percentage on products as well as services!

When paying for my hair cut ($28) and Root Touch Up product (23.99), the tip part comes up, I push 20% which naturally one assumes will be on the SERVICES part. After I get home, I see my tip was $10.71 instead of $5.60! I called this morning to see
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Loss:
$5

Preferred solution: Refund for 20% charged as a tip on the product purchase portion of my bill. Also they should change this asinine way of doing their check out.

User's recommendation: Either don’t purchase products or be aware you will be charged a tip on them as well if you use the % method during check out!

Anonymous
map-marker Narberth, Pennsylvania

Contacting Customer Service!

Is it not strange that three numbers are listed for Hair Cuttery's Customer Service, and NONE OF THEM ARE IN SERVICE!! What does that tell about the company?!
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Pat j Poh
map-marker Warminster, Pennsylvania

First encounter

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No greeting. Other than do u have an appointment. Whole encounter with her was rude. I started.to tell story in detail but it cut me off with 100 minimum
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Cons:
  • Horrible customer service