Anonymous
map-marker Winter Park, Florida

Bad hair cut at Haircuttery

I went with my daughter to Hair cuttery in Winter park, Fl, for a Mother daughter outing. There seemed to be only one person there that knew how to cut hair and he cut my daughters hair. The girl that cut mine did an awful job, leaving too much bulk in the back. My hair is short and I only wanted a trim, she gave me a sort of mullet cut. I'm very unhappy with the cut. I will have to go to another salon today to have the back trimmed to match the rest of the cut. Sorry I ever went to this place.
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Reason of review:
Bad quality
Afreen Dfg
map-marker Palm Beach Gardens, Florida

Hair cut and color all went extremlely bad

Went at 10:30 a.m. to get a trim and lowlights and highlights. First the girl spilled dark dye on my jeans. I get one color from my crown down and highlight through the crown. I left at 4:30 that afternoon with no blow dry and not enough highlights to suit me. I returned Saturday at 1:30 to get more highlights put in and I have less now then I did on Friday. So I spent 6 hours of my 2 days off to be frustrated and now aggetated every time I see my self. The worst experience ever. After spending 156$
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Loss:
$156
Cons:
  • Hair cut or color
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Ledyard, Connecticut

Terrible customer service at the Uncasville, Montville, CT franchise!

I went in on a Friday late afternoon and was "greeted" by an unsmiling, curt employee. Then was serviced by the same. No social banter, she yelled to another employee to answer her phone as if I wasn't there. Did NOT cut my hair as requested. Won't go back. I went in on a Friday late afternoon and was "greeted" by an unsmiling, curt employee. Then was serviced by the same. No social banter, she yelled to another employee to answer her phone as if I wasn't there. Did NOT cut my hair as requested. Won't go back. I will go to sweet Ashley at Supercuts next time.
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Cons:
  • Customer service
Reason of review:
Not as described/ advertised
Anonymous

*** job of my daughters hair....again!!

Gave it a couple years, and tried again. My other daughter has never had an issue.

But my youngest has long straight hair. The only short part is her bangs...which are down to her chin. Asked for a trim, and they cut layers! And not even good layers.

I could have done a better job with my *** eater! She starts her first day of high school next Monday, and I have been listening to her cry about how ugly she looks now, and does not want anyone to see her hair. It may be a bit over the top, but if you work on your hair for two years....and hitting a milestone such as high school, the last thing you need is for someone to screw up your hair. It is not like we can get this grown back out overnight!

Do not go to this company. I will never visit them again. I have before and after pictures to back up my story. I don't know what people think a freakin' trim is.....it means, barely take anything off!!

I have to put in a value of $21, but is there a real value on this? Money won't get her hair back!

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Loss:
$21
4 comments
Guest

Get her some women's daily vitamins and a hair, skin, and nails supplement. Have her use sulfate free hair shampoo from Ulta, get a good quality conditioning treatment, and do an egg-honey-coconut oil hair treatment and it will grow back in noooo time! I had the same thing happen to my hair and a friend suggested this to me and my hair was back to length in 6 weeks!

Guest

Went to Hair Cuttery in April and aaked for highlights....im in my 30's so I have had this done many times. I think the stylist left the bleach on too long....all my hair fell out.....I could not even run my fingers through the little I had left.....

it was terrible...I cried for months. I will never go there again!!!!!

Guest

There isn't a book that is out there that has pictures of what a "trim" is everyone has a different definition of a "trim" some will say a trim & show u 4 inches & then others only want the least amount off. You probably think u can have 3 layers on your hair.

Guest

Take her to get the layers reblended. Not a hard fix.

Perhaps some fresh highlights to brighten her spirit. Honestly it doesn't look awful just needs to be blended better and reshaped.

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Anonymous
map-marker Iona, Florida

Hair Cuttery Haircut Review

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I had the worst cervice at all never come back again i did a hair cut and blow dry and i didnt like my hairs look horrible i think i can do it my self better than that
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Reason of review:
Bad quality
Anonymous
map-marker Hoffman Estates, Illinois

Stylist Review

I walked in the Huntley store at 5:00 P. M. A stylist handed off her client to another stylist so she could take an appointment. She came to the computer but didn't acknowledge me. It's now 5:12 and no one has said anything to me yet. If I hadn't been dropped off, I would leave.
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Reason of review:
Poor customer service
Anonymous
map-marker Coats, North Carolina

Hair Cuttery - Employee Experience Review from Coats, North Carolina

I worked for this company for 15 years, and the hair cuttery greatly gave me two pay deductions, this is the worst company to work for!! They do not give a *** about their employees, and how much money we are actually making them!! Do not give them your service, the employees are working for nothing!!!! I'm so glad I went out on my own, I really feel like I'm actually working for my talents!!!
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Reason of review:
Poor customer service
1 comment
Guest

The same thing just happened to me,Im am disgusted that I almost waisted 4 years at this place,it always seemed like the bad employees got treated better then the good ones.Ive been a hairstylist for 20 plus years and this is the WORST COMPANY IVE EVER WORKED FOR!!!Do yourself a favor,dont go to this company the employees are miserable because they don't get paid ***!!Former employee-if my clients want to find me go on my face book page look forward to seeing u all soon!!LORI

Anonymous
map-marker Mishawaka, Indiana

Staff Review

Very poor management!! Needs to treat employees with respect
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Jaelene Rul
map-marker North Miami Beach, Florida

Pure incompetence, negligent and spiteful employee and non caring customer service

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PURE INCOMPETENCE, SPITE AND NEGLEGENCE

My problem was at the location in the skylake plaza with a chick named Claudia.

Let me start by saying it took me three years to grow my hair long AGAIN after another *** years ago did the same thing at the same place (it was down to my butt) I came in with the intentions of getting my ends cut and came out basically bald!

I came in and literally grabbed my hair told her this is how much I want cut off. And it was literally under 2 inches off. My hair came down to a v and I was pretty clear when I told her that I grew my layers out and I didn't want layers to just cut the ends. All she kept doing was complimenting how long and pretty my hair was and then She started to twist all of my hair over my face and I asked her what is this supposed to do and she says oh it's to cut the edges and completely chopped it off. Even the hairdresser 2 chairs over said she didn't listen to what I wanted. And when I cried she said I only cut 4 inches off. My hair is a chopped up mess, it looks like a 5 year old cut it and it is on my shoulders and layered, phrasing it better I am butchered. And as I was crying trying to hold my composure before I went off, she says well trust me your hair needed it. I am disgusted with these people.

Now the customer service end, they do not care about it they expect me to go to another hair cuttery and have them cut off MORE to "fix" what she has done. Anyone who sees me laughs at my hair and my confidence is back to the floor. They won't even pay for extensions to cover up this disaster because of their incompetent employee. And they didn't even investigate the district leader (who called me after I called 5 times about this issue after 2 weeks) said oh yeah she did cut it short and didn't listen but we won't help because it's just hair. She sounded like some random hialeah *** you find in the flea market. Yes it's just hair point is it was all chopped off, it's butchered and it took me three years to grow it .

I will make it my goal to let everyone know my experience and post this everywhere. And also make sure everyone knows my experience and the "wonderful" customer service I got at the end. And even after that pointless call I got from her I wrote to customer service again about her incompetence and nothing.

Save your money and state of mind. Spend your money on people who actually have skill and are not spiteful.

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Cons:
  • Sympathy
  • Customer service
  • Negligence
Reason of review:
poor customer service AND not delivered

Preferred solution: extensions paid and fix the butchery known as my hair

Anonymous
map-marker Norristown, Pennsylvania

Blond highlites totally covered in brown coloring in stead of just the roots in addition to other mistakes hit in head

I ATTENDED YOUR SALON IN AUDUBON, PA SATURDAY AFTERNOON, 01/10/2015 stylist is the worse I have ever seen or had services from. I ASKED FOR ROOT TOUCH UP IN LEVEL 7 AND 8 . SHE GAVE ME DARK BROWN LEVELS 9 & 10. IN ADDITION MY ENTIRE HEAD WAS COVERED IN BROWN MY SHIRT WAS SPLATTERED ON RIGHT SLEEVE IN ADDITION TO WHEN I WAS BEING SHAMPOOED I TOLD G____, THAT MY BACK WAS WET, SHE SAID I WAS NOT SITTING IN SEAT FAR ENOUGH , HELLO IF THAT WAS THE REAL CASE I HAVE HEARD STYLISTS ASK CLIENT TO MOVE BACK. SHIRT RUINED AND HAIR WHICH I HAD PAID A GREAT DEAL OF MONEY TO HAVE HIGHLITED ELSE END OF NOVEMBER IS GONE, GONE, GONE BY THIS STYLIST SHE BLOWDRIED ME AND HIT MY SCALP WITH A HOT DRYER, AND I SAID OUCH, SHE SAID SHE WAS SORRY, NEXT I AM HIT ON FOREHEAD, WITH THE BRUSH. WHEN ALL SAID AND DONE, NOT A BAD JOB IF I WANTED TO BE COMPLETLEY BROWN. SHE STATED MY HAIR IS BROWN - NOTE WHEN I QUESTIONED HER WHY MY HAIR IS COVERED SO MUCH IN BROWN SHE SIMPLY STATED THAT I HAD A LOT OF GREY. THAT IS BULL______. I WOULD NEVER RETURN THERE EVER AGAIN. I RETURNED NEXT DAY, ASKED FOR A MANAGER NO MANAGER IN I DID GET MONEY REFUNDED ON MY CHARGE. SHIRT TO BE REIMBURSED WHEN I RETURN I WAS TOLD KIM OFFERED TO PLACE NEW HIGHLIGHTS IN BUT I DID NOT HAVE THE TIME OR DID I EVER WANT A SERVICE THERE OR ANY OTHER OF THEIR SALONS.
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Reason of review:
Poor customer service
2 comments
Guest

Funny because a level 9 or 10 is even lighter than what you asked for not darker...

Guest

This review makes no sense. Level 9 and 10 are blonde.

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Anonymous
map-marker Geneva, Illinois

Hair Cuttery - Haircut Review from Geneva, Illinois

I always go here to get my kids' hair cut because it is convenient. Today they quoted me $42 to *** about a half inch of dead ends and a shampoo/blowdry for an 8 year old. It has never been that much. Other salons charge $17-26. I walked out and went to Great Clips for $14. Hair cuttery just lost the business of my 2 daughters. We usually get the conditioning treatments and product too.
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Reason of review:
Problems with payment
1 comment
Guest

They can charge whatever they want (that how it works in America)and you can choose to leave....whats the problem!? This is not even a valid complaint.

Maybe they raised the prices. They did not quote you one thing, perform the service and then charge you a different price, that would be worth complaining about!

Brigit Oyu
map-marker Mansfield, Massachusetts

Hair Cuttery - Haircut Review from Mansfield, Massachusetts

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Took my 9 yr old there yesterday the day before Thanksgiving.. BIG mistake. Apparently new girl was learning to do hair, who seemed to have NO idea how to use clippers messed up so much another worker had to come over to fix it! After she tried to fix the *** job he looked completely bald with nicks everywhere. Not even a sorry ur son is bald or anything. Total was $13 and I gave $20. She shuts draw and took change! I had to ask for my change back and she said "oh that's not my tip?" Not $7! Unbelievable.
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Reason of review:
Damaged or defective
Anonymous
map-marker Tampa, Florida

Hair Cuttery Haircut Review

A few words arent enough to describe the Maplewood store. Nadine overbooked saturday. Ruby overbooked sunday.after40 minutes wait on a cut and her running her mouth she had nerve to ask me wait again some guy just walk in for cut. NO. I left.take business elsewhere.not first time have same problem.that location sucks in customer service. WILL NEVER GO BACK
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Reason of review:
Poor customer service
Anonymous
map-marker Saint Augustine, Florida

Hair Cuttery Hair Trimming Review

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My hair was long! (Past my bra) I asked for a TRIM, and I left with a sloppy choppy hair cut, and about 8" OR SO, GONE!!! this cant b fixed. It will take a year or so for it to grow back!
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Reason of review:
Bad quality
Anonymous
map-marker Chicago, Illinois

Hair Cuttery - Haircut Review from Chicago, Illinois

Horrible horrible worst experience ever for my 7 year old long straight hair all we wanted was 2 inches even ended up all screwed up uneven and had to chop off way more than I ever wanted took 2 difference people and 3 hours absolutely ridiculous the kept apoligizing and even said I guess I need more training" wow really??? More training doesn't give my baby her hair back more than dissapointed absolutely pissed off.
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Reason of review:
Bad quality
4 comments
Guest

Lady ... You are crazy.

Hurting your own daughter because she likes how she looks and you don't? Would you tolerate someone else pulling her hair and calling her ugly? Wouldn't you be furious that someone was hurting your daughter? I would never lay a hand on my little girl.

If she's happy, I'm happy.

That's all that matters. What you did is truly awful and I'm disgusted.

Guest

I think the worst part about all this is my daughter actually told me in front of them that she liked her hair as it was. This made me so angry that I pulled her hair real hard and told her if she really likes the hair she is an ***, because only idiots would think she looks good.

I told her she looked ugly. I don't know if she started crying because I pulled her hair real hard, or if I called her names, but the stylist threatened to call the police on me. I went out of Hair Cuttery and a few hours after I posted this review the police showed up on my door. They asked my daughter if mommy pulled her hair and she told them no as I had instructed her to say that this never happened if anyone asked.

They did not believe her and said that they would check the Hair Cuttery cameras and it it turns out that I pulled her hair they would charge me with child abuse and contact CPS, so I guess now I will have them visiting me all thanks to this *** company called hair cuttery. I myself admit that this was not the best way to deal with the situation but remember I was pissed that they ruined my daughter's hair and made her look ugly.

Quanasia Fbj
reply icon Replying to comment of Guest-935509

Hair Cuttery may have messed up your hair, but they did not force you to abuse your daughter. It does not matter how pissed you are you had no right taking your anger out on your daughter.

You should feel ashamed. I hope that that child is taken for you because you have no right to call yourself a mother.

Guest
reply icon Replying to comment of Guest-935509

It is a simple mistake to mess up a hair cut. Anyone can mess up.

We are all human and imperfect. But hair Cuttery didn't make you abuse your daughter. I work for hair Cuttery and if I would have been there I would have called called the cops on you too for abusing of a seven year old. How dare you call a child ugly?!!

Just because of a messed up hair cut I would never in a million years say to my child the things you said. I hope you get charged with abuse again you sick ***.

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